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Chapter One Why Total Quality?
Chapter Two Principles of Total Quality
Chapter Three A History of Total Quality Implementation
10 other sections not shown
agement Analysis Paralysis approach aspects Assessment and Planning begin build cess continuous improvement control charts cooperation and coordination corrective action create culture decisions determine develop direction Edwards Deming empowered empowerment process ensure establish focus goals identify imple implement Total Quality implementation effort implementation process implementation structure improvement effort improvement opportunities improvement process infrastructure involved Kossoff levels of management look management's managers and employees means measurement ment middle management move needs obstacles operation organization's organizational overall PDSA cycle performance appraisal perspective Planning phase process flow diagram Quality Circles realize recommendations responsibility senior management Shewhart Statistical Process Control suppliers team activities team members techniques thing throughout the organization tion Total Quality effort Total Quality environment Total Quality implementation Total Quality Manage Total Quality organization Total Quality philosophy Total Quality process understanding Vision and mission waste wave zation