Closing the Gap: The Handbook for Total Quality Implementation

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SPC Press, Jan 1, 1994 - Business & Economics - 150 pages
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Contents

Chapter One Why Total Quality?
3
Chapter Two Principles of Total Quality
17
Chapter Three A History of Total Quality Implementation
33
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About the author (1994)

Kossoff is principal of Kossoff Management Consulting, an international consulting firm located in the San Francisco Bay area the specializes in executive development and organizational execllence.

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