Closing the Quality Gap: Lessons from America's Leading Companies

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Prentice Hall, 1992 - Business & Economics - 371 pages
This ground-breaking study from The Conference Board identifies the key elements of successful quality programs and defines a radical new approach to business management. Through the unprecedented cooperation of Conference Board members, this book reveals how leading U.S. companies - like 3M, Ford, Xerox, IBM, Corning and Motorola - are transforming themselves in response to the global mandate for higher quality products and services.
Closing the Quality Gap identifies tomorrow's most successful management practices and explains why many of them directly contradict conventional notions of excellence. It uses in-depth case studies and interviews with senior managers to show how leading practitioners transform their corporate culture, and how teamwork, benchmarking, process management and other tools can best be applied.
Closing the Quality Gap tells a compelling and encouraging story for anyone concerned with the fate of American business and industry. And it provides extensive access to insights and techniques from America's quality pioneers, making it an indispensable resource for managers everywhere.

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Closing the quality gap: lessons from America's leading companies

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Of the many books concerning quality management practices, this book is valuable because Conference Board member companies have let Hiam use their files to write this practical guide. Here, Hiam ... Read full review


Managing Quality Programs
Why the Magic Stopped Working
Visualizing Quality

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About the author (1992)

Alexander Hiam, MBA, is a corporate consultant whose clients include many "Fortune 500" companies. He has written numerous books and taught advertising and marketing at the University of Massachusetts at Amherst.

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