Retailing Smarts: Workbook 7
In Workbook 7: Closing the Sale, the retail sales associate will learn how to recognize buying signals, how to ask for the sale, and how to suggest helpful add-ons. By helping customers feel good about their purchase decisions, the sales associate can help make the shopping experience positive and rewarding for everyone.
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6-cup coffee maker additional items additional or related Appendix Assist the customer Bird feeder blue moon cash or charge charge today classic style close the sale color it comes Comments & Suggested Compare your answers customer additional customer is ready Customer's Comment Customer's Customer's Intent Customers Have Second demonstrated this skill eggnog exchange find men's dress full refund Garden tools Gina happy to carry help you find Inform the customer keep drilling once McMullen MP3 player National Retail Federation Okay on't keep drilling once you've struck options patience perfect match professional sales associate purchase decisions questions ready to buy Recognizing Buying Signals related merchandise retail industry Sales Associate Responses science fiction season selection Sell the customer skill standards store's exchange/return policy store's return policy struck oil Suggested Responses Responding Suggesting Helpful Add-Ons technique tell Uh-Oh universal remote want to look warranty Workbook