Coaching, Counseling & Mentoring: How to Choose & Use the Right Technique to Boost Employee Performance

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AMACOM Div American Mgmt Assn, 1999 - Business & Economics - 230 pages
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"Long gone are the days when managing meant simply telling people what to do. Managers today must master a host of other roles if they want to be effective leaders--including coaching, counseling, and mentoring.

This is the first book to cover all three of these crucial skills, providing models for each role and showing readers how to adapt them to specific situations--and improve employee performance across all levels.

Packed with self-tests, real-life scenarios, and hands-on, practical guidance, Coaching, Counseling & Mentoring will help managers, supervisors and team leaders to:

* assess their own strengths and weaknesses in each area

* apply their coaching, counseling, and mentoring skills to teams as well as individuals

* use these techniques to improve their employees' performance on the job."

 

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Contents

Introduction
1
Getting Started
11
Encouraging Stretch
29
Team Coaching
44
Coaching Traps and Problems
61
Switching to a Counseling Mode
79
The Counseling Interview
100
Team Counseling
120
Counseling Traps and Problems
135
What Mentoring Is All About
159
Solving Problems Before They
176
Team Sponsorship
190
Mentoring Traps and How
205
Epilogue
221
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About the author (1999)

FLORENCE M. STONE (New York, NY) is group editor of newsletters and journals for the American Management Association. Her previous AMACOM books include The High-Value Manager and The Manager's Balancing Act.

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