Coaching People: Expert Solutions to Everyday Challenges

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Harvard Business Press, 2006 - Business & Economics - 69 pages
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All managers engage in some kind of coaching relationship with direct reports and other people in the their organizations. An effective manager understands the importance of coaching in helping others improve their performance. Though similar to evaluating performance or even giving feedback, the act - and art - of coaching is not the same. Coaching is a more interactive process of developing and guiding others in achieving new skills and knowledge. Concise, user-friendly, and packed with expert advice and tools, this portable guide will help managers improve the performance of their people.
 

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Contents

The Basics
1
What Is Coaching?
3
How to Know When to Coach
9
How to Develop Coaching Skills
19
How to Manage a Coaching Session
31
How to Customize Your Coaching
39
Tips and Tools
47
Tools for Coaching People
49
Test Yourself
57
To Learn More
63
Sources for Coaching People
69
Notes
71
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