Coaching for High Performance: How to Develop Exceptional Results Through Coaching

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IT Governance Pub., 2009 - BUSINESS & ECONOMICS - 125 pages
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Coaching for High Performance emphasises that coaching is a tool which can be used at any time and in any place, via telephone, e-mail and face to face. Coaching is a forward-focused and goal-oriented tool to unlock potential. It can also help you resolve issues with colleagues, key stakeholders or even your boss. It encourages self-discovery and awareness of self and others. By adopting a coaching approach, you are more likely to achieve high levels of both employee engagement and customer satisfaction. You can even use the practical techniques on your family, friends and yourself!

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About the author (2009)

Sarah Cook is a founding member and CEO of Stairway Consultancy Ltd. in the UK. She has experience in leadership and consulting and has spent much time helping both public and private organizations improve their customer service and develop their leadership. Cook has authored several books including Change Management Excellence and Customer Care Excellence, both published by Kogan Page.

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