Disability Discrimination Act 1995: Code of Practice : Rights of Access : Goods, Facilities, Services and Premises

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The Stationery Office, 2002 - Discrimination against people with disabilities - 175 pages
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This revised Code of Practice deals with the duties established under Part III of the Disability Discrimination Act 1995, and is based on the principle that disabled people should not be discriminated against in their rights of access by those providing goods, facilities or services to the public and those selling, letting or managing premises. It has been written and produced by the Disability Rights Commission; it is a revision of the consultative draft published in May 2000 in order to take account of the further duties under the Act which will come into force in October 2004. These duties relate to the reasonable adjustments to premises required to enable disabled people to use the services available. The Code of Practice is being issued now in order to encourage service providers to be proactive and to assist them in preparing for their extended duties. The Code of Practice is also available in other formats: audio cassette (ISBN 0117029297); braille (ISBN 0117029289); PDF/RTF disk (ISBN 0117029750); Word disk (ISBN 0117029300), and Welsh language hardcopy (ISBN 0117029270)
 

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Contents

Contents
1
What services are affected by Part lll of the Act? 11
18
The service providers duty not to treat a disabled person
25
What is the duty to make reasonable adjustments?
38
Protecting the fundamental nature of a business or service
51
Cost of providing reasonable adjustments
52
What are practices policies and procedures?
58
What are reasonable steps in relation to auxiliary aids
65
Provision for people with other disabilities or multiple
73
What are a service providers obligations in respect
79
Copyright

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