Collaboration Research for Crisis Management Teams
Jill L. Drury, Emily Beaton, Lindsley Boiney, Michael O. Duncan, Robin GreenPope, Maurice D. Howland, Gary L. Klein
Now Publishers Inc, 2010 - Computers - 88 pages
To aid research in crisis management, we reviewed the literature pertaining to synchronous, non-collocated, cross-organizational, time-sensitive collaboration. We examined the theoretical constructs that researchers have proposed for collaborative systems and determined that several of these, such as common ground and awareness theory, have particular applicability to crisis management. We reviewed collaboration models that were developed to provide frameworks for understanding the multiple facets of technological support to group work. Because teams normally need to come to a common understanding of the situation and the relevant decisions, we examined research in team awareness, sensemaking and decision-making. Types of group tasks affect technology use and adoption, so we considered the literature surrounding these topics, as well, before turning to case studies of new collaboration technologies. We end with our assessment of the findings most relevant to developing new crisis management collaboration approaches, including procedures, needed functionality, and candidate capabilities.
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Making Sense of the Situation the Teams
Adopting Collaboration Technologies
7515 Colshire Drive activities Activity theory Air Traffic Control aircraft airlines aviation security Center chat cognitive task analysis collaboration models collaboration processes collaboration technology adoption collaborative application collaborative systems collocated communication Computer conflict consensus Coordination theory crisis management collaboration crisis management domain crisis management teams crisis response cross-organizational culture of collaboration D’Amour decision support system described developed Distributed cognition Emergency Management Model emergency response Emily Beaton environment evaluation framework goals Hanumantharao hijacked Human–Computer Interaction Indicators of Collaboration individual information ecologies laboration leadership McGrath McLean military MITRE Corporation National Emergency Management Obradovich option awareness organizational organizational culture organizations perform Relevance to crisis remote collaborators Robertson’s Three Tiers roles safety-critical Section sensemaking share information Shared workspace Situated action specific strategy subteams synchronous team awareness team decision-making team members Team Situation Awareness Thompson’s Tiers of Collaboration tion trust understanding users virtual teams Workspace awareness