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Period of Stability
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A.M. Best Andy Hamilton annual report approach approved asked assets audi Auldouest brainstorming meeting Carol Raynes caused centrifugal centrifugal forces centripetal changes collaborative writing compa company's concept conflict context Corporate Communications create culture delegated discussion document Doheny-Farina domestic policyholders draft editing session editors ence ethnographic Evelyn executive letter factors forces Gail's Gall gender ghost writer going group members group writing group-writing process groupthink hierarchical improved initially insurance companies insurance industry interview John Vogel mainframe computer ment mentioned negative notes November 14 operations organization organizational participants perspectives positive emphasis President and CEO problems production rate increases revision Ron Dewald Ron's Senior Vice President serial communication statement Steven Norton style subordinates success suggestions Supervisor surplus things tion tive told tone top executives tort reform underwriting losses Vice President wanted writing group writing process written