Commit to quality

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Wiley, 1986 - Business & Economics - 189 pages
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An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.

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Contents

Quality Is Everybodys Business
19
Value Analysis
33
An Improvement on Quality Circles
51
Copyright

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About the author (1986)

Townsend is a partner in Townsend & Gebhardt, a quality management and leadership training company.