Commit to quality

Front Cover
An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.

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Quality Is Everybodys Business
Value Analysis
An Improvement on Quality Circles

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About the author (1986)

Townsend is a partner in Townsend & Gebhardt, a quality management and leadership training company.