Commit to quality
An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.
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Quality Is Everybodys Business
An Improvement on Quality Circles
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achieving quality active American approach AVCO awards become Bob Edgar boss change in corporate Chapter commitment company president company's corporate culture cost of nonconformance Cost of Quality decision defined essential purpose Figure function goals gold teams gratitude groupAction Home Office implementation important improve included industry initial involved listening meetings ment middle managers months needs number of ideas organization participative management percent person Phil Crosby possible problem procedures Q-Tips quality analysts quality circle program Quality Has Value quality idea Quality in Fact Quality in Perception quality process Quality Steering Committee Quality Team Central Quality Team leader Quality Team Tracking received recognition recommendations responsibility savings Search of Excellence solving specific Statistical quality control suggestion system supervisor team members Team Tracking Program tion top management unit Value Analysis workshops Value process value workshops vice-president Willis Reed workers