Commit to quality
An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.
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Quality Is Everybodys Business
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active approach asked AVCO awards certified ideas change in corporate commitment company president company's corporate culture Cost of Quality decision defined Donald Dewar essential purpose Field function gold teams gratitude groupAction Home Office impact implementation important improve included initial involved listening Mechanics Hall meetings ment middle managers months National Semiconductor needs number of ideas organization participative management percent person Phil Crosby pins problem procedures QHV process quality analysts Quality Celebration quality effort Quality Goals Quality Has Value Quality Ideas Quality in Fact Quality in Perception quality process Quality Steering Committee Quality Team Central Quality Team leader Quality Team Tracking question received recognition responsibility Revere's savings Search of Excellence self-assessment silver specific Statistical quality control success suggestion system team members Team Tracking Program thank things tion top management Value Analysis workshops Value process value workshops vice-president week workers