Commit to quality

Front Cover
Wiley, Apr 6, 1990 - Business & Economics - 221 pages
0 Reviews
An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

Preface
1
Quality Is Everybodys Business
19
Value Analysis
33
Copyright

9 other sections not shown

Other editions - View all

Common terms and phrases

References to this book

All Book Search results »

About the author (1990)

Townsend is a partner in Townsend & Gebhardt, a quality management and leadership training company.

PATRICK L. TOWNSEND and JOAN E. GEBHARDT, coauthors of Commit to Quality and Quality in Action, are partners in Townsend & Gebhardt, a management and leadership training company. They live in Holden, Massachusetts.

Bibliographic information