Communicate with Confidence: How to Say It Right the First Time and Every Time, Revised and Expanded Edition

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AudioInk, Dec 20, 2011 - Business & Economics
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Need to sell a new marketing idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words after reading Communicate with Confidence!(r).1,042 Tips to improve your communication and interpersonal skills!You will learn how to: Establish credibility and show concern Transition from criticizing to coaching Listen to negotiate so that everybody feels like a winner Give clear instructions Give and receive usable feedback Ask appropriate questions and answer questions appropriately to gain cooperation Present ideas persuasively and communicate across gender and cultural lines"
 

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User Review  - GlennBell - LibraryThing

This is a series of lectures by Diana Booher. She is a motivational speaker. Her concepts are straight forward and common. Regardless, they are helpful. I would say though I did not learn much. Read full review

Contents

Introduction
19
Conversing One on
36
Making Small Talk a Big Deal
Being Persuasive
Holding Your Own in Meetings but Working as a Team
Listening Until You Really Hear
Asking the Right Questions Without Being Intrusive
Answering Ouestions so People Understand and Remember What You
Resolving Your Conflicts Without Punching Someone
Hurled at
Delegating and Giving Instructions so Nothing Falls Through the Cracks

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About the author (2011)

Dianna Booher has published over 37 books and is the founder and CEO of her own training firm, Booher Consultants, Inc. She has worked with 25 of the 50 largest corporations in America and 227 of the Fortune 500 companies. She is a Certified Speaking Professional, a designation held by fewer than 300 professionals the world.

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