Communicating Emotion at Work
Emotional communication is a crucial but often underappreciated force in our working lives - it enhances or impedes occupational success, forges meaningful bonds among co-workers, and shapes the moral character of our workplaces. Collective performances of emotion define an organization's culture. They define how organizations are perceived by their customers and communities. Although often subject to perverse manipulation, the communication of emotion can make our work humane, rewarding, and even good. Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work. Designed to help readers become more mindful of the organizational practices that shape their emotional well-being, this accessible text will be particularly useful in courses focused on organizational communication, business, and organizational behaviour.
What people are saying - Write a review
We haven't found any reviews in the usual places.
Other editions - View all
Alejandra anger Arlie Hochschild audience behavior boss calm chapter clients co-workers coach colleagues Communicating Emotion communication practices Communication Research create cultural customers deep acting described Dr Phil efforts elicit embarrassment Emotion in Organizations emotional communication emotional connections emotional displays emotional experiences Emotional Intelligence emotional labor emotional reactions emotional requirements emotional responses emotional tyrants emotionally employees example expectations Facebook fear feelings Fineman followership forgiveness funeral director guilt Hochschild human indignation interactions Interpersonal James Arthur Ray Kassing Keltner kinds of emotional Krone leaders leadership Lutgen-Sandvik mental health counselors messages mockumentaries moral emotions motivate munication non-verbal cues occupations offer organization’s Organizations 2nd edn parents peers performance Planalp positive emotions pride recent regulate relational relationships remorse riences rituals role of emotion Sage sex workers shame shared signal social supervisor tactics tasks teachers tion tional Tracy Waldron workers workgroup Workplace bullying