Communication Basics

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American Society for Training and Development, 2004 - Business & Economics - 148 pages
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This book takes a new look at a subject that is at the heart of all human activity--communication. Specifically designed to help you become an effective communicator, this book gives you the tools and knowledge to connect with and influence your audience whether that audience is a jam-packed auditorium or three clients at an important business meeting. The book enables you to become a think-on-your-feet presenter who not only presents with authority, but also knows how to listen to your audience effectively. The authors guide you along on your learning journey beginning where all good communication begins: in the heart of the trainer or presenter. The authors argue that an honest zeal for the learners and the subject are key to any effective exchange of ideas. In addition to this zest for learner and subject, the authors go one step further and ask you to consider the importance of your own motivation for training along with the subliminal messages your attitude and demeanor introduce to a learning situation. This book also celebrates the art of listening. You will find a solid set of techniques to enhance your listening skills and draw out responses from learners even when you think no one has anything to say. Finally, you will learn the importance of controlling and setting boundaries in your interactions with learners and other audiences. This book, like all the books in the Training Basics series, offers practical examples, worksheets, checklists, and other tools along with a set of icons that make it easy to apply the important tips, notes, and exercises throughout the book to speed your own learning.

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Attitudes Speak Louder Than Words 23
Trainer Know Thyself 37
Out on a Limb 53
How Is More Important Than What 65
Boundaries 79
Trainer as Guru 93
Listening Is an Art 103
But When I Listen Nobody Talks 115
Nonverbal Cues 125
To Infinity and Beyond 135
References 143

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Page 145 - ... lcons to Guide You This book has plenty to offer in the way of content that can help you every day. Some icons will alert you to key features of the book. Here are the ones you'll find throughout all of ASTD's Training Basics series: What's Inside This Chapter Each chapter opens with a short summary that serves as a quick reference to the chapter contents. Use this section to identify the information in the chapter and, if you wish, skip ahead to the material that is most useful to you. Think...

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