Communication Skills: Stepladders to Success for the Professional

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Intellect Books, 2009 - Business & Economics - 204 pages
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Essential reading for young professionals on the first rung of their career ladders, this second edition is an up-to-date and invaluable guide to improved communication skills, designed to develop the ambitious individual's prospects in their chosen profession. Tackling a broad range of different communication skills in careful detail, the book also contains guidance for the ongoing development of these skills, and is useful for professionals at every level of competence in communicating. Ellis promotes reflection and participation through exercises, encouraging not just passive reading, but active engagement. The volume has wide coverage - from making presentations, producing a concise CV and negotiating and asserting to debate on current issues of the real effectiveness of e-mail and PowerPoint versus face-to-face communication: issues very relevant to the contemporary work place. Ellis draws from experiences in his own successful communications training and consultancy business, making Communication Skills the essential aid to career advancement.
 

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Contents

1 Introduction to New Edition
9
2 Skills Development
21
3 Interpersonal Skills
25
Your Audience
27
5 Listening and Interviewing
31
6 Being Interviewed
43
7 That Favourite ndash The Telephone
57
8 Assertiveness Styles of Communication and Managing Conflict
61
11 Communicating In and Out of the Chair
93
Presenting Yourself to Others
109
The Ingredients of Effective Writing
131
14 The Process of Writing
157
15 Specific Types of Writing
167
16 Creativity in your Communication
187
17 Keeping up the Progress
195
General Reading on Communications
203

9 Negotiation
79
10 Communication in Groups
85

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About the author (2009)

Richard Ellis is a consultant and trainer in communications.

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