Communication in Crisis and Hostage Negotiations: Practical Communication Techniques, Strategems, and Strategies for Law Enforcement, Corrections, and Emergency Service Personnel in Managing Critical Incidents

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Charles C. Thomas, 2005 - Law - 180 pages
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Communication in Crisis and Hostage Negotiations was written as a practical guide for law enforcement and emergency service workers who frequently encounter people in public crises. Material is drawn from over thirty years of practical experience in psychological counseling, crisis intervention, and hostage negotiations, and it is intended as a sourcebook for basic and advanced communication techniques and strategies. The book's focus is on the approaches, stratagems, difficult circumstances and communicating reflectivity to advance the course of the negotiations in the best interests of all concerned.

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Contents

Chapter
3
COMMUNICATION
19
Listening Responses
25
Copyright

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