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Kinds of Communication
Building and Maintaining ClientWorker
Attending and Listening
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abuse accept acknowledge agency anger angry anxiety appropriate areas attention attitudes or behaviour aware challenge Chapter child child abuse Children's Hearing clarify clash in perspective clearly client and worker communication skills concern confrontation context contractual approach convey difficult discrepancies discussion Egan empathy engage evaluation examine example experience explore eye contact facial expression feedback felt focus focusing Genograms genuineness giving advice giving information goals helping clients identify important influence interpretation intervention interview judgements Kadushin Kinesics lack lems Lishman listening Maluccio manage means negotiation non-verbal behaviour non-verbal communication open access Oxford English Dictionary paraphrasing parents particular perceptions person positive practice probing problem-solving problems profes proxemics purpose of contact questions records Rees and Wallace reflect reinforce rejection relationships relevant requires residential Sainsbury sensitive shared skills involved social worker specific structural suggests summarising symbolic techniques tion understanding verbal communication warmth worker and client