Communities of Practice: A Guide for Your Journey to Knowledge Management Best Practices

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American Productivity & Quality Center, 2002 - Business & Economics - 75 pages
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As one of the titles in the American Productivity & Quality Center's Passport to Success series, Communities of Practice: A Guide For Your Journey to Knowledge Management Best Practices guides readers in their efforts to build, support, and sustain communities of practice (CoPs). Learn how to create communities that provide value to their members and to the organization, using insights from APQC's KM specialists. Supported by examples of best practices and tips from actual practitioners, this book details CoP cultivation, strategy, distinctions, support structures, funding models, measures, and development approaches. A short excerpt: Why are communities so important? The defining feature of communities is that they cross boundaries created by work flow, functions, geography, and time. In the modern, knowledge-based, global organization, communities create a channel for knowledge to flow across boundaries. Cap Gemini Ernst & Young communities are organized by region, service lines, and industry; DaimlerChrysler tech clubs share design know-how across platform teams: Ford's best-practice replication communities facilitate adoption of prove practices across plants; the World Bank's thematic groups share knowledge in pursuit of the eradication of poverty around the world; and Xerox service technicians share repair tips across their global Eureka network.

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