Community and Neighbourhood Mediation
Looks at mediation as it can be applied to resolving community and neighbourhood disputes. The book covers the history and theory of mediation practices before looking at how these can work in practice by analyzing the mediation process and examining detailed case studies. It goes on to look at the organizational structures which allow these processes to be delivered, from model structures and services to advice on recruitment and training. The book also examines practical issues such as the importance of equal opportunities in community mediation schemes, how to maintain standards and get accreditation, and how to maintain cost-effectiveness.
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THE HISTORY OF COMMUNITY MEDIATION IN THE UK
MODELS FOR DELIVERING MEDIATION
GROWTH AND DEVELOPMENT OF A SERVICE
RECRUITMENT SELECTION TRAINING
EVALUATING COMMUNITY AND NEIGHBOUR MEDIATION
–COMMUNITY MEDIATION SERVICES IN THE UK
– MEDIATION UK AND ITS MEMBER SERVICES
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accreditation agencies agreement Aldbourne approach areas assessment behaviour Brauns Bristol Mediation Centre Chapter clients co-ordinator community mediation services Community Mediation Skills comparative impact complaints concerned Conciliation conflict resolution court discussion dispute settlement effectiveness ensure environmental health officers evaluation research face-to-face meeting family mediation funding housing and environmental housing department important initial interests intervention involved issues London look Manual in Community mediation process Mediation Scheme MEDIATION UK mediators need National National Vocational Qualifications Neighbour Dispute project Neighbour Dispute report neighbour mediation Network Newham noise Northern Ireland NVQs offer organisations outcomes parties party’s Patels people’s police possible practice problems recognise referral relationship resolve role Rotblatts Sandwell service’s session shuttle mediation social staff stage standards structure Telephone trainers training course Training Manual Training Programme University of Sheffield Victim Support victim/offender mediation volunteer mediators West Midlands Yvonne Craig