Cómo descubrir el alma del servicio: los nueve motores del éxito empresario sostenido

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Ediciones Granica S.A., 2000 - Business & Economics - 379 pages
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Contents

Section 1
9
Section 2
11
Section 3
19
Section 4
43
Section 5
71
Section 6
101
Section 7
116
Section 8
127
Section 12
185
Section 13
198
Section 14
229
Section 15
265
Section 16
285
Section 17
294
Section 18
311
Section 19
333

Section 9
155
Section 10
156
Section 11
167
Section 20
353
Section 21
361
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