Companywide quality management

Front Cover
Productivity Press, 1994 - Business & Economics - 445 pages
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Contents

Chapter One The Meaning of Quality
3
Basic Decisions
9
The System
29
S1 PART TWO CWQM STRATEGIES
51
Loving the Monster
55
Chapter Five The New Strategy for Human Resources Management
67
Chapter Six Partnerships with Suppliers
77
Chapter Seven Process Strategy
91
Chapter Fifteen Quality Function Deployment
229
Chapter Sixteen The CEDAC System
251
Chapter Seventeen The New CWQM Mentality
263
PART FOUR CWQM PROCESSES AND EXECUTIVE LEADERSHIP
271
Chapter Eighteen Hoshin Management
275
Chapter Nineteen Daily Routine Work
299
Chapter Twenty Quality Circles
321
Chapter Twentyone Intensive Education
337

Chapter Eight The Strategy of Quality Control in Management
107
Chapter Nine The Strategy of Continuous Improvement Kaizen
121
Chapter Ten The Strategy of the New Products Factory
139
Chapter Eleven The Strategy of the Internal Promotion of Quality
155
PART THREE TECHNIQUES AND TOOLS OF CWQM
173
Chapter Twelve The Seven Statistical Tools and PDCA
177
Chapter Thirteen The Statistical Approach to More Complex Problems
193
The Qualitative Approach to Problems
209
Chapter Twentytwo The Presidents Diagnosis
353
Chapter Twentythree The Chief Executive Leadership Role for CWQM
361
PART FIVE INTRODUCING COMPANYWIDE QUALITY MANAGEMENT INTO A COMPANY
371
Chapter Twentyfour The Introduction of CWQM in Japan
373
Chapter Twentysix The Introduction of CWQM
407
Bibliography
425
About the Author
445
Copyright

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