Compendium of Learning and Development Quizzes

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Human Resource Development, Mar 1, 2007 - Business & Economics - 248 pages
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The quizzes are organized in alphabetical order. They also are grouped in nine easy-access topic areas: Communication skills, customer service, health and safety, leadership, performance management, personal development, teamwork, recruitment and selection, and training and development. The quizzes are easy to administer in the classroom, too. Accompanying each quiz are suggested responses to the questions and helpful background information. Youll find quizzes that ask participants to fill in the blanks, choose from several answers, rank items and pick between true and false. Action plans can be developed immediately after most quizzes are completed and then evaluated. You can adapt each quiz to meet the specific needs of your group simply by changing wording, phrases or questions. You dont have to be a professional trainer to use these quizzes. You could be a line manager, team leader anyone who wants a fun and effective way to inspire learners to look inside and get to know themselves better. Sample topics include: Action-centered leadership; Body language; Delegation; Diversity; Influencing skills; Meeting skills; Performance appraisal; Stress management; Written communication skills.
 

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Contents

Assertiveness
7
Body Language
13
Coaching Skills
17
Coaching Styles
21
Conflict Management
27
Counseling Skills
33
Creative Problem Solving
39
Customer Service
43
Performance management
128
Meeting Skills
131
Mentoring Skills
135
Motivating Others
141
Negotiation Skills
145
OnetoOne Training
155
Performance Appraisal
161
Before During and After
167

Delegation
47
Diversity
53
Emotional Intelligence
59
Employee Orientation
65
Empowerment
71
Facilitation Skills
75
Feedback Skills
81
Handling Difficult Customer Situations
89
Health and Safety
95
Influencing Skills
99
Leadership Styles
105
Learning Styles
111
Listening Skills
117
Managing and Helping Poor Performers
121
Managing Change
125
Recruitment and selection
173
Presentation Skills
175
Project Management
181
Questioning Skills
185
Recruitment and Equal Opportunities
191
Recruitment and Selection
201
Recruitment Interviewing
205
SMART Objectives
211
Stress Management
215
Teamwork
221
Telephone Skills
225
Time Management
231
Written Communication Skills
235
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