Completeness: quality for the 21st century

Front Cover
The man who made quality the watchword for corporations, now adds an important new word to the business lexicon--completeness--the logical extension of Crosby's practical, common-sense style of management. Named one of Library Journal's best books of 1992, this timely book outlines the principles of complete quality management.

From inside the book

What people are saying - Write a review

Completeness: quality for the 21st century

User Review  - Not Available - Book Verdict

Over the years, businesses have used many management ideas to produce a quality product or service. Some of these are zero defects, quality circles, and total quality management. Management guru ... Read full review

Contents

CHAPTER
3
CHAPTER
16
CHAPTER THREE
29
Copyright

11 other sections not shown

Other editions - View all

Common terms and phrases

Bibliographic information