Completeness: quality for the 21st century
The man who made quality the watchword for corporations, now adds an important new word to the business lexicon--completeness--the logical extension of Crosby's practical, common-sense style of management. Named one of Library Journal's best books of 1992, this timely book outlines the principles of complete quality management.
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Completeness: quality for the 21st centuryUser Review - Not Available - Book Verdict
Over the years, businesses have used many management ideas to produce a quality product or service. Some of these are zero defects, quality circles, and total quality management. Management guru ... Read full review