Computer-supported Decision Making: Meeting the Decision Demands of Modern Organizations

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Greenwood Publishing Group, 1998 - Business & Economics - 172 pages
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There is a tide of competitiveness rising across the sea of business. The issues being faced by the business commanders of today are rapidly becoming more complex. Veritable waves of information are crashing down on organizational decision makers. While the environment is becoming more complex, it is getting tougher to discern the relevant information from among the flood of available data. The demand for accurate, rapid decision making is impelling today's decision makers to wonder about the existence of some sort of job-preserving assistance. These decision makers are often awash in political controversy as well as technical, economic, social, and legal considerations. Relief from this sea of troubles may come from a behaviorally-responsive decision support system (DSS) in the form of computer assistance that considers the decision maker's cognitive and emotional needs. This book describes a DSS that will meet the needs of modern organization decision makers.

 

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Contents

An Overview of Decision Making
3
The Decision Process
6
What Is an Issue?
8
Diagnosis Errors
10
ComputerSupported Decision Making
12
Decision Process Models
15
Environmental Models
16
Behavioral Models
17
Creating a Decision Support System
95
Identifying the Requirements for a DSS
97
Some Assumptions
99
User Interviews
101
Verifying and Validating Requirements
102
Putting Requirements Into Everyday Words
109
Creating an Architecture Engineering Glossary
110
A Decision Support System Architecture
113

Improving Organizational Performance
18
What Is Wrong With Human Decision Making?
21
The Influx of Information Availability
24
Understanding the Issue
25
Understanding ComputerSupported Decision Making
27
Creating a Personal Computer System to Help Make Decisions
29
A Life Cycle Process
30
Human Behavior Considerations
33
Technology Considerations
47
Behavioral Characteristics of Decision Making
55
User Thinking Styles
56
Experiential Level Model
62
Decision Stress Model
63
Human Biases
64
Individual Judgment and Choice Assessment
66
A Learning Model
67
Implementation of Behavioral Models
69
Example of a Decision Support Capability
71
The Issue
72
ComputerSupported Issue Resolution
79
The HumanComputer Interface System
119
The ModelBase Management System
121
Training Versus System Capability
123
A Partial Glossary of Relevant Terms
125
Creating a Decision Support System
127
Building and Using the DSS
129
Designing the DSS
130
Testing and Evaluating the DSS
131
The Advantages of Improved DecisionMaking Capabilities
132
Where to Go From Here
134
Decision Rules
135
Commercial Expert System
145
Human Biases
147
A Formal Approach to Creating Issue Definitions
151
About the Author
159
Notes
161
References
163
Author Index
167
Subject Index
169
Copyright

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About the author (1998)

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