Computer Confidence: A Human Approach to Computers
Much of the material in this book comes from what I've learned as I've traveled around the country conducting seminars about working profitably in the automated office. During the first few months of those seminars, there was a question I was asked more often than any other single question. I wa~ asked the question so often that I gave it a nickname. I called it my "What The Devil" question. Often in different words, usually at the morning break in the seminar, and almost always with an effort not to offend or embarrass, I was asked, "What the devil is a psychologist doing conducting seminars about computer systems?" I'm not asked "What the Devil" questions much anymore. Those familiar with office automation have come to realize that human factors chiefly determine whether a computer system will be a success or an expensive failure. So many computer systems have not gained acceptance by is employees because the planners didn't use good psychological sense. That especially true as the computers move from the Engineering Department into the executive suites and the role of computers changes from just producing paper into also assisting in managerial decision making. One human factor I've learned is that people would much rather skip around in a book than read it from front cover to back cover directly. It's true whether the book is a user manual for office equipment or a volume on computer systems for decision makers.
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access keys adjustments allow alternatives ANALOG watch automated average batch processing better budget character printer Chopter cleaning or laundering color command language computer crime computer security computer system computer terminal computerized decision Control key damage data base data center data item data processing DBMS decision makers decision making system Department Number devices disk DPers easier employees end-users entered equipment error fiche format grades grandfather system hardware important input inside computer memory interview keyboard Larry Jones less machine magnetic tape manager's menu needs non-DPer operational control decisions optical scanning organization output packing slip paper passwords person Print problems quickly reason records request response routine salesclerk screen secondary memory senior managers service bureau source document staff stored strategic planning decisions survey system components user friendliness user manuals wrong