Computer-mediated work: individual and organizational impact in one corporate headquarters
Tora K. Bikson, Cathleen Stasz, Donald A. Mankin, United States. Congress. Office of Technology Assessment, Rand Corporation
Rand, 1985 - Business & Economics - 100 pages
This report describes how computer-based information technology was introduced into one white-collar work setting, and explores the consequences to employees and the organization. Several years ago, the company studied here made a substantial commitment to implementing advanced information tools. Its success in this innovation effort can be explained in terms of three components: characteristics of the organization, its information technology, and its implementation program. The organization is characterized by a receptivity to the implementation of advanced information technology; its information system is mission-focused, user-driven, and designed for change; and it carefully plans its implementation strategy and commits substantial resources to it. This company's experience suggests that the implementation of innovative information technologies can yield both economic performance payoffs and human resources benefits.
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THE IMPLEMENTATION PROCESS
TECHNOLOGY AND TRAINING
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actor interviewees advanced information technology advanced information tools analysis Assessment Bikson changes communications Company XYZ computer system computer technology computer-based procedures conceptual Controller's Office costs decisionmaking decisions Development Supervisor Product Distribution Control System effects electronic mail employees example experience experimentation expertise EXPRESS feedback sessions firm focal group formula four departments four focal departments fourth-generation languages functions goals Gutek hardware histogram impacts on individuals implementation process increased information systems initial interactive interview protocols issues job descriptions Job ladders key actors learning Linking actor Mankin Market Research ment mentation modify online help operating operating systems organization organizational chart organizational innovation participants performance personal comput Planning Department Prime computer Probe problems Product Development Supervisor puter questions Rand responsibility result role sharing skills success system development tasks Technical Resource technophile tion variance white-collar workstations XYZ's