Computers and Design in Context

Front Cover
Morten Kyng, Lars Mathiassen
MIT Press, 1997 - Computers - 418 pages

Too often, designers of computer systems, both hardware and software, use models and concepts that focus on the artifact while ignoring the context in which the artifact will be used. According to this book, that assumption is a major reason for many of the failures in contemporary computer systems development. It is time for designers and users to join forces in the design of computer systems.The contributors to this book address both the pragmatic approach of direct collaboration between designers and users (known as participatory design) and the more conceptual approach that incorporates complementary perspectives to help designers come up with better solutions. The volume brings together different computer-related research disciplines, including computer-supported cooperative work (CSCW), human-computer interaction (CHI), and software engineering, as well as social science disciplines concerned with the design and use of computer artifacts.The book is organized into two parts. The first, "Artifacts and Use," focuses on the context of using computer artifacts. The second, "Process and People," focuses on the context of designing computer artifacts.Contributors : Colin Beardon, Jeanette Blomberg, Kristin Braa, Tone Bratteteig, Paul Dourish, Pelle Ehn, Sue Gollifer, Kaj Grønbaek, Peter Holm, Mark C. Jones, Morten Kyng, Jan Ljungberg, Tom McMaster, Theis Meggerle, Anders Mørch, Preben Mogensen, Michael J. Muller, Torbjörn Näslund, Christopher Rose, Odd Steen, Erik Stolterman, Markus Stolze, Lucy Suchman, Tamara Sumner, Micke Svedemar, Kari Thoresen, Randall Trigg, Richard Vidgen, Trevor Wood-Harper, Suzette Worden.

 

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Contents

Participatory Design in the Toolbelt
1
Some Perspectives on
27
Customization Integration
51
Design for Heterogeneity
77
What Kind of Car Is This Sales Support System? On Styles Artifacts
111
Representation Reflection
145
Accounts and Users
160
The Use Setting
174
Activities and Their Relationship to Concerns and Context
225
Designing Stakeholder Expectations in the Implementation of
239
Renewing Old Agendas for Cooperative Design
267
Design in GroupsAnd All That Jazz
289
Speech Acts On Trial
317
Ethnocritical Heuristics for Reflecting on Work with Users
349
An Information Systems Research Framework for the Organizational
381
Contributors Addresses
401

The Interrelation of Contextual Views
187
Toward a Cooperative Experimental System Development
201

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About the author (1997)

Mathiassen is currently Research Director at Danish National Center for IT Research.

Braa is Associate Professor at the Department of Informatics, University of Oslo, Norway. She holds a Ph.D. in informatics from Oslo University.

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