Conducting Tours: A Practical Guide

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Cengage Learning, May 30, 2012 - Business & Economics - 272 pages
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For readers seeking adventure in the field of tourism, Conducting Tours offers essential, contemporary guidance needed for success in this exciting, expanding industry. Beginning with basic, valuable information about guiding, escorting, and tour planning, the text progresses with discussions on subtler topics such as guide commentary tricks for effective touring, psychology of group behavior, successful itineraries, and ethical challenges presented to tour leaders. The subject matter is organized for greater reading clarity with chapter overviews, highlighted glossary terms, and magazine-style prose. Numerous photos, graphics, and quotes from industry leaders highlight key points, and over 40 charts, maps and illustrations give visual, easy access renderings of information. The professional profiles, end-of-chapter summaries and activities enables learners to comprehend real-life experiences and apply their knowledge. This integrated textbook/workbook is the only source necessary to learn about Conducting Tours.
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It is one of the very useful textbook for those who intend to be a tour guide.

Contents

Chapter
13
City and Site Guiding
21
Chapter 3
31
MultiDay Tours
41
Client and Escort Psychology
73
Working with Hotels
97
Air Travel and Tours
119
Chapter 7
131
Chapter 8
155
Expecting the Unexpected
163
Creating a Tour
181
Getting the Job and Keeping It
207
Appendix
229
Glossary
235
Bibliography
241
Copyright

Suppliers and Attractions
141

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Popular passages

Page 241 - Kwortnik, Rob, and Marc Mancini. Essentials of Travel Packaging: Creating, Marketing and Managing the Travel Product. Lexington, KY: National Tour Association, 1997. Mancini, Marc.

About the author (2012)

Dr. Marc Mancini is one of the travel industry's most popular speakers on sales and geography. His seminars draw up to 1,000 attendees, and his consulting skills have served such pacesetting companies as American Express, Lufthansa, American Airlines, and the Carlson Group. He was the principle designer of CLIA's new certification and training programs. He had also produced six destination and training videos. Dr. Mancini is currently a Professor at West Los Angeles College in Los Angeles, California.

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