Conducting the Reference Interview: A How-to-do-it Manual for Librarians

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Neal-Schuman Publishers, 2002 - Reference - 242 pages
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This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.

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Reading for work at the library. Read full review

Contents

Using the First 30 Seconds to Set the Stage for
43
Finding Out What They Really Want to Know
67
Moving Beyond Negative Closure
109
Copyright

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About the author (2002)

CATHERINE SHELDRICK ROSS, Professor and Dean of the School of Library and Information Studies, University of Western Ontario, teaches a course in readers' advisory, and is involved in ongoing research on reading for pleasure.

Kirsti Nilsen is currently an independent researcher and writer. She taught introductory and advanced courses in reference, government information, collection development, special libraries, and information policy in the MLIS programs at both The University of Western Ontario and the University of Toronto. She was the co-author with Catherine Ross on the first and second editions of Conducting the Reference Interview. In addition, she is the author of The Impact of Information Policy and co-author of Constraining Public Libraries: The World Trade Organization s General Agreement on Trade in Services.

PATRICIA DEWDNEY is Assistant Professor in the Graduate School of Library and Information Science at the University of Western Ontario.

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