Confessions of an Unmanager

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Dartnell, 1997 - Business & Economics - 206 pages
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Trisha Morris has a big problem. She has just been promoted to general manager of the FineFax manufacturing plant. Trisha has been given the promotion because of her previous accomplishments and her firm, directive management style. Her boss assures her it's a "plum assignment", and the plant's managers deliver the rosiest reports on company performance. But a review of the plant's financial statements and casual conversations with line workers indicate Trisha's dream job is turning into a nightmare. Sales growth is slowing, market share is eroding, expenses are up, and product quality is spotty. Worse yet, FineFax employees distrust their supervisors, and management reprisals are common. Trisha is in big trouble. The FineFax "command-and-control-style" management team is going to have to mend their ways or go down with the ship.

"Confessions of an UnManager" is a business novel based on a real-life turnaround in one of America's largest telecommunications companies. It reveals the liberating changes made when management began "managing less" and empowered employees, as organizational teams, to assume daily business accountability. The results were staggering -- involving quantum improvement of up to 120 percent in bottom-line revenue, quality, and customer service.

This easy-reading and engaging story is based on the author's actual experiences at communications giant Northern Telecom. "Confessions of an UnManager" reveals the principles of "UnManagement" -- an effective, team-based approach to management which puts business accountability into the hands of all employees.

"Confessions of an UnManager" reveals the 10 Principles of UnManagement and explains how to:
-- Bridge the "trust" gap between managers and employees.
-- Create an internal team structure.
-- Uncover opportunities for process improvement.
-- Understand what the customer wants.
-- Accurately measure customer satisfaction.
-- Speed up communications and processes.
-- Effectively empower employees to make decisions and solve problems.

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