Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work

Front Cover
AMACOM Div American Mgmt Assn, May 11, 2011 - Business & Economics - 272 pages
0 Reviews
When conflict brews at the office, its a managers job to cool things down. We all know conflict is unavoidable especially in the workplace. Whether its a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, its a managers role to navigate relationships, and build compromises and collaborations. Conflict 101 gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: Build trust Harness negative emotions Encourage apologies and forgiveness Use a solution-seeking approach Say what needs to be said Incorporating anecdotes taken from the authors twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.
 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

INTRODUCTION
1
UNDERSTANDING THE DYNAMICS OF CONFLICT
37
KEYS TO RESOLVING CONFLICT
121
PUTTING IT ALL TOGETHER
193

Other editions - View all

Common terms and phrases

About the author (2011)

SUSAN H. SHEAROUSE has served as Executive Director of the National Conference on Peacemaking and Conflict Resolution and on the Advisory Board of the Institute for Conflict Analysis and Resolution at George Mason University. Her clients have included Lockheed Martin, Philip Morris, the IRS, the US Environmental Protection Agency, the US Army Corps of Engineers, and many others.

Bibliographic information