Conflict Management for Libraries: Strategies for a Positive, Productive Workplace

Front Cover
American Library Association, 2005 - Language Arts & Disciplines - 207 pages
0 Reviews
While projecting a calm and peacefulness, libraries are not immune to workplace stress and conflict. In a research survey conducted over three years, the authors asked, What are the common causes of workplace conflict in libraries? From the results of the study, as well as formal and informal observations, the authors have developed 17 scenarios of library workplace conflict, along with realistic ways to manage them. Drawing on these stories from the trenches, expert counsel from a human resources counselor and managerial consultant, and their own years of experience, the authors share three distinctive points of view for a balanced perspective to reconcile even the stickiest situation. They offer an array of tools to create a positive working environment, stay on track with achieving goals, and live the mission of the library. tips to help you: Understand the roots of conflict that typically arise every day in libraries; Anticipate and prepare to manage problems when they appear; Use appropriate strategies to work successfully with all parties; Choose from a variety approaches to dissipate conflict; Library administrators, directors, managers, and supervisors in any library setting will find a valuable framework for understanding, interpreting, and defusing workplace conflicts using these library-specific examples.
 

What people are saying - Write a review

Conflict management for libraries: strategies for a positive, productive workplace

User Review  - Not Available - Book Verdict

Even in the best of workplaces, conflict is inevitable. Though frequently addressed in the business world, conflict management appears only occasionally in the library press, making this book a ... Read full review

Contents

Preface
vii
Acknowledgments
xi
Types of Library Conflict
1
Bringing Personal Baggage to Work
7
Identifying the Actors All the Worlds a Stage
13
The Role of Unions
23
The Specter and Reality of Workplace Violence
27
Stories from the Trenches The Survey and Scenarios
41
Ive Got a Great Idea for You
92
Id Really Like to Help Donnie
96
This Place Is a Zoo
103
The Problem with Eddie
107
Totally Incompatible?
112
Is It Really All That Important?
117
Thou Shalt Not Suffer
122
Its Happening Again
129

The Internal Candidate
50
But She Has Had Such a Hard Life
54
It Is Obvious We Do Not Matter
58
I Dont Have to Listen to This
62
Love in the Afternoon
67
She Is Making Me Feel Strange
71
Useless Totally Useless
76
Let Me Do My Job
81
What Is Taking Those People So Long?
86
Managing Conflict before It Manages You
137
A Place to Begin Emotional Intelligence
140
Planning for Workplace Conflict
161
Examining Your Organizational Culture
172
Leadership So Much More Than Management
180
Library Workplace Conflict Survey and Results
187
References
195
Index
203
Copyright

Common terms and phrases

Popular passages

Page 6 - The center of a modern society, economy and community is not technology. It is not information. It is not productivity. It is the managed institution as the organ of society to produce results.
Page 6 - Management's concern and management's responsibility are everything that affects the performance of the institution and its results — whether inside or outside, whether under the institution's control or totally beyond it.

About the author (2005)

Jack G. Montgomery is coordinator of acquisitions at the Library of Western Kentucky University. He has served as speaker on educational programs at the American Association of Law Libraries since 1989. Both authors have conducted workshops on conflict management in libraries.

Eleanor I. Cook is serials coordinator and professor at Belk Library at Appalachian State University in Boone, NC. She writes a regular column in Against the Grain and is on the editorial board of Serials Librarian. She received her MSLS from the University of North Carolina at Chapel Hill and MA in Leadership & Higher Education from Appalachian State University.

Bibliographic information