Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
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This a great book on the topic of conflict resolution & negotiation. The author has an easy-to-read style of writing and it's not too theory laden. I especially liked the case studies given in the book - they really helped me understand some of the key concepts like adversarial negotiation versus non-adversarial.
I would recommend this book for all people involved in negotiating - not just people involved in conflict resolution. The ideas given in the book make sense for a procurement manager negotiating with suppliers or a sales person wanting to close a deal.
1 Whats a Conflict?
2 So What if Theres Conflict?
3 How to Resolve Any Conflict
4 How to Resolve a Conflict Between Others
5 How to Resolve a Conflict Between Yourself and Another
6 How to Resolve Team Conflict
7 How to Mediate All the Time to Prevent Conflicts
8 Strategic Management of Organizational Conflict