Conflict Resolution at Work For Dummies

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John Wiley & Sons, Dec 30, 2009 - Business & Economics - 360 pages
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A practical workplace guide to handling conflict effectively

Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale.

  • One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace
  • Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.)
  • Helps managers and employees sort through problems and make the workplace a more rewarding place

No manager should be without Conflict Resolution at Work For Dummies!

 

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Contents

An Overview of Conflict Resolution at Work
9
Understanding What People Bring to Conflict
21
Determining How Groups Contribute to Conflict
41
Practicing SelfAwareness Understanding How Managers Foster Conflict
59
Knowing When to Address Conflict
77
Resolving a Conflict between Two or More of Your Employees
91
Developing a Plan and Preparing for a Meeting
93
Starting a Mediation Meeting and Creating a Working Agenda
105
Determining How Your Company Can Help
209
Getting Outside Experts to Facilitate Resolutions
223
Smoothly Handling Conflict When Youre One of the People Involved
239
Identifying What Both Sides Want
241
Asking for a Meeting to Talk about the Conflict
255
Sitting Down to Talk Through the Issues
267
Tailoring Your Approach to the Organizational Chart
287
The Part of Tens
303

Negotiating Possible Solutions to a Conflict
123
Offering Proposals and Crafting Agreements
143
Adapting a Conflict Meeting for the Entire Team
161
Monitoring Agreements and Progress
179
Using Additional Resources to Resolve the Conflict
195
Keeping a Team Focused During a Conflict
197
Ten Things You Can Control When Youre in an Unresolved Conflict
305
Ten Reasons Managers Give for Not Addressing Conflict
311
Ten Pearls of Wisdom from Professional Mediators
315
Index
319
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About the author (2009)

Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties.