Conflict Diagnosis and Alternative Dispute Resolution

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Prentice Hall, 2004 - Business & Economics - 638 pages
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Filling a void in the market,Conflict Diagnosis, Brief Editionuses the innovation of the Conflict Diagnosis concept to provide an in-depth appreciation of ADR processes. The survey takes both a true sociological perspective on the interdisciplinary topic of alternative disputes and prefaces these descriptions with an in-depth exploration of the theoretical and empirical basis for understanding their uses, misuses, indications and counterindications to provide readers with a thorough and complete approach to understanding, evaluating and developing strategies and tactics to address interpersonal conflict.The survey addresses basic definitions, dispute resolution processes, preconceptions about conflict and how they short change us, conflict diagnosis, the nine steps of conflict diagnosis, alternative dispute resolution processes, using conflict diagnosis to manage legal disputes and select ADR processes.For human resources personnel, dispute resolution system designers, trainers and ombuds, as well as ADR neutrals and neutrals-in-training.

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An Introduction

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About the author (2004)

Laurie S. Coltri was born and raised in Los Angeles, California. She received her bachelor's degree in English from the California Institute of Technology, in Pasadena, California, in 1974. Thereafter, she attended law school at the University of Southern California, graduating with a J. D. in 1979.

After several years of general law practice specializing in complex case preparation and legal research and writing, Coltri and her legal advocacy career came to a parting of the ways. In the early 1980s, after moving to Maryland, she began taking courses in the mediation of divorces. After a year of graduate work, she received a graduate concentration in divorce mediation from the University of Maryland at College Park, and began one of the earliest private mediation practices in the state. She mediated virtually the first court-referred child custody case in the Maryland trial courts in the mid-1980s, and directed a telephone-based visitation mediation service for the Prince George's County Department of Child Support Enforcement.

Returning to graduate school, Coltri received her doctorate in Human Development from the University of Maryland, College Park, in 1995. Her graduate work focused on the resolution of conflict and the impact of dispute resolution processes on individual development. Since 1996, Dr. Coltri, an Associate Professor, has taught for the University of Maryland, University College, in its highly regarded Legal Studies program. She has received the university's Teaching Recognition Award for her work and has published several articles and book chapters in the field of Alternative Dispute Resolution.

Dr. Coltri shares a home in Columbia, Maryland, with her husband, Alan; their daughters, Julia and Robin, born in 1990 and 1994; and an assortment of slightly offbeat animal companions.

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