Confronting Conflict: A First Aid Kit for Handling Conflict
Conflict costs! When tensions and differences are ignored, they grow into conflicts, injuring relationships, groups, and organizations.
So, how can we tackle conflict successfully? Dr. Friedrich Glasl has worked with conflict resolution in companies, schools, and communities for over thirty years, earning him and his techniques enormous respect. Confronting Conflict is authoritative, and up to date.
It contains examples, exercises, theory, and techniques. You begin by assessing the symptoms and causes of conflict and ask, "Am I fanning the flames?" Then consider, "How can I behave constructively rather than attack or avoid others?"
The author presents the tool to:
What people are saying - Write a review
We haven't found any reviews in the usual places.
Personality as a source of social conﬂict
How can I work on myself in conﬂict
7 other sections not shown
able achieve actions agree Anne Anthony articulate basic attitudes become behaviour Ben’s beneﬁt Boilerworks Bridget Chapter colleagues collegial help conﬁrm conﬂict avoidance conﬂict capability conﬂict parties conﬂict resolution conﬂict situations considerate confrontation contact group contentious issues created danger Derek described destruction differences difﬁcult discussion Double effects emotions enemy Erasmus School escalation level Everyday Ego exercise experience external advisers feelings ﬁght Figure ﬁnd ﬁrst Glasl group members head teacher Higher I-messages ideals identiﬁed important increasingly inﬂuence interpersonal interpersonal relationships involved leads level of escalation Light and Shadow mechanics method negative Negative Double one’s opponent opposing party opposing side organization people’s perceive perception person points positive practise ProArt problems professional Progressives questions recognize role self-infection social conﬂict speciﬁc stances subconscious team leader tensions things thinking threat threshold