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Resolving Differences and Misunderstandings with Clients
When You Need to Apologize
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AAHA Acknowledge your client's active listening anger angry apologize attending behaviors body language body posture Bunky Changes Program Client Bond client relations client-relations client's needs clinic co-workers Colorado State University comfortable communication strategies communication techniques companion animals concerns conflicts conversation create cremation decision demanding clients direct eye contact discuss effective communication emotional establish trust euthanasia euthanizing exam room facial expressions fear feel gentle confrontation grief grieving clients help clients human-animal bond humor immediacy important Juno Lorna minimal encouragers munication non-verbal non-verbal communication open-ended questions paraphrasing pet loss pet owners pet's Pets Program Pooch practice problems profes professional relationship responses Self-disclose self-disclosure set limits skilled communicator staff Structure the environment Successful surgery talk tell tion Tips touch treatment trust and rapport understand verbal veterinary medicine veterinary technicians voice tone What's Going words