Consulting on the Inside: An Internal Consultant's Guide to Living and Working Inside Organizations

Front Cover
American Society for Training and Development, 2000 - Business & Economics - 264 pages
0 Reviews
Internal consulting describes the day-to-day work done by an increasing number of workplace learning and performance professionals. Yet, living and working as an internal consultant presents many challenges and obstacles not experienced by external consultants. This book is designed to be a hands-on, practical guide for those professionals just assuming the role of internal consultant, as well as a valuable toolkit and reference book for experienced practitioners who want to improve their existing skills. These professionals include trainers, career and organization development specialists, and human performance improvement practitioners. In addition to the book's comprehensive eight-step consulting process guide, Bev Scott has included 50 "real-life" stories from current and former internal consultants who offer valuable tips and solutions for those who choose to consult on the inside. Book jacket.
 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

The Life of an Internal Consultant
3
Navigating the Organization
11
The Role Dilemma Choosing a Costume
21
Challenges from Outside Opportunities for the Internal Consultant
39
Achieving Success
51
Circumventing the Roadblocks
53
When Internal Consultants Throw Up Roadblocks of Their Own
71
Developing Your Best Self
83
An Inventory for Internal Consultants
223
Safely Processing Your Shadow
228
Grounding and Centering A Practical Technique Used by the Author
230
Sample Agreement Memoranda
233
Organization Development Contract
235
Conducting the Courtesy Feedback Meeting and the Feedback Meeting
238
Alignment Checklist
243
Charter for the Human Resources Transition Team
246

The Consulting Process A StepbyStep Guide for Internal Consultants
97
The Process of Consulting
99
Phase One ContactDefining the Need and Building the Relationship
105
Phase Two Finalize Agreement
121
Phase Three Information and Assessment
129
Phase Four Feedback
145
Phases Five and Six Alignment and Change Targets and Transition Strategies
159
Phase Seven Implementation
175
Phase Eight Evaluation and Learning
205
The Challenges and Opportunities of Living Inside
217
TeamBuilding Designs
248
Model for Conflict Management in Teams
250
New Manager Assimilation Process
253
TwoYear Process Improvement Process
255
Example Plan and Agenda for Restructuring and CrossFunctional Teamwork Consultation
259
Creating a Vision Process
261
For Further Reading
263
About the Author
264
Copyright

Common terms and phrases

Popular passages

Page 3 - A person in a position to have some influence over an individual, a group, or an organization, but who has no direct power to make changes or implement programs.
Page 3 - Townsend (1970) indicated that a consultant is someone who borrows your watch to tell you what time it is.
Page 9 - Beckhard, R. (1997). Agent of Change: My Life, My Practice. San Francisco: Jossey-Bass.

References to this book

All Book Search results »

Bibliographic information