Consulting on the Inside: A Practical Guide for Internal Consultants

Front Cover
American Society for Training and Development, Apr 1, 2011 - Business & Economics - 320 pages
0 Reviews
Are you an internal consultant—a staff member who serves in a consultative role within your organization? Then you need this hands-on guidebook to help you better understand your role and improve your performance.

Whether you're a change agent, trusted advisor, or someone who serves in varying capacities, it's important to design your job, develop a formal agreement, and build your practice.


Consulting on the Inside provides a solid background for internal consultants and serves as a roadmap for cultivating a successful career. You'll learn how to:
- maintain an outsider's objectivity while applying an insider's knowledge of the organization
- build relationships but be up-front about challenges and issues
- design your role to fit the client's needs and the organizational situation
- handle roadblocks and deal effectively with difficult clients
- market your consulting services within the client organization.

You'll find a thorough examination of the eight phases of the consulting process, a comprehensive analysis of the differences between internal and external consultants, and success stories demonstrating the personal qualities you need to build trust and relationships. Consulting on the Insidealso provides a complete toolbox for getting the job done, including tips and techniques, checklists, forms, a sample hiring agreement, and ready-to-use agendas.

With this book in your hands, you'll be able to apply your expertise, influence and personal skills to multiple roles within your organization, and balance the tension between being an insider and needing to give honest, direct feedback to your colleagues. As an internal consultant with a well-founded practice, you can provide competent, collaborative advice to help solve problems, improve performance, and increase your organization's effectiveness.
 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

The Life of the Internal Consultant
1
Living as an Internal Consultant
3
Identifying and Creating Your Role
13
Building Your Practice
23
Overcoming Challenges and Roadblocks
35
The Consulting Process
55
Contact
57
Agreement
69
Consulting Mastery
235
A Readiness Checklist
249
Sample Agreement Memoranda and Agreement Form
253
Organization Development Contract
257
The Courtesy Feedback Meeting and Group Feedback Meeting
261
A Portrait of ABC Incorporated
265
SurveyFeedback Flowchart
269
SurveyFeedback Meeting Agendas
271

Information and Assessment
77
Feedback
93
Alignment and Change Targets and Transition Strategies
103
Implementation
119
Evaluation and Learning
139
Interpersonal Skills for the Intermal Consultant
153
Communication and Influence Skills
155
ProblemSolving and Negotiation Skills
175
Facilitation and Coaching Skills
197
Messages for Success
219
Trends
221
Human Resources Transition Team Charter
273
A Vision Process
275
CrossFunctional Team GoalRole Clarification Process
279
Conflict Management Model For Teams
281
RoleClarification Meeting
283
New Manager Assimilation Process
285
Grounding and Centering
287
References
291
About the Authors
297
Index
299
Copyright

Common terms and phrases

About the author (2011)

 Beverly Scott has served as both an internal and external consultant in a wide range of organizations for more than 35 years, including 15 years as director of organization and management development for McKesson. Her background includes master's degrees in sociology and human resource development, and she has completed her doctoral coursework. Scott is a speaker and facilitator for many professional associations and has taught organizational psychology at John F. Kennedy University. She resides in San Francisco.


B. Kim Barnes is co-founder and CEO of Barnes & Conti Associates, a global leadership development firm based in Berkeley, California. She holds a master's degree in human development and has more than 35 years of experience, including external and internal consulting roles with organizations in a broad range of industries. Barnes is a popular speaker and seminar leader worldwide, and she lives in the San Francisco Bay Area.

Bibliographic information