Consulting on the Inside: A Practical Guide for Internal Consultants
American Society for Training and Development, Apr 1, 2011 - Business & Economics - 320 pages
Are you an internal consultant—a staff member who serves in a consultative role within your organization? Then you need this hands-on guidebook to help you better understand your role and improve your performance.
Whether you're a change agent, trusted advisor, or someone who serves in varying capacities, it's important to design your job, develop a formal agreement, and build your practice.
Consulting on the Inside provides a solid background for internal consultants and serves as a roadmap for cultivating a successful career. You'll learn how to:
- maintain an outsider's objectivity while applying an insider's knowledge of the organization
- build relationships but be up-front about challenges and issues
- design your role to fit the client's needs and the organizational situation
- handle roadblocks and deal effectively with difficult clients
- market your consulting services within the client organization.
You'll find a thorough examination of the eight phases of the consulting process, a comprehensive analysis of the differences between internal and external consultants, and success stories demonstrating the personal qualities you need to build trust and relationships. Consulting on the Insidealso provides a complete toolbox for getting the job done, including tips and techniques, checklists, forms, a sample hiring agreement, and ready-to-use agendas.
With this book in your hands, you'll be able to apply your expertise, influence and personal skills to multiple roles within your organization, and balance the tension between being an insider and needing to give honest, direct feedback to your colleagues. As an internal consultant with a well-founded practice, you can provide competent, collaborative advice to help solve problems, improve performance, and increase your organization's effectiveness.
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A Readiness Checklist
Sample Agreement Memoranda and Agreement Form
Organization Development Contract
The Courtesy Feedback Meeting and Group Feedback Meeting
A Portrait of ABC Incorporated
SurveyFeedback Meeting Agendas
Information and Assessment
Alignment and Change Targets and Transition Strategies
Evaluation and Learning
Interpersonal Skills for the Intermal Consultant
Communication and Influence Skills
ProblemSolving and Negotiation Skills
Facilitation and Coaching Skills
Messages for Success
Human Resources Transition Team Charter
A Vision Process
CrossFunctional Team GoalRole Clarification Process
Conflict Management Model For Teams
New Manager Assimilation Process
Grounding and Centering
About the Authors
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