Consumer Behaviour-2nd

Satish K Batra, S. H. H. Kazmi

Excel Books India, 2009 - Consumer behavior - 544 pages

We are all consumers living in a society. The most important concern for marketers is to influence consumer behaviour in a desired manner. This book attempts to answer the big question, "Why do people behave the way they do as consumers of all sorts of goods and services?" This focus of this book is to acquaint management students with a managerial understanding and insight of our behaviour as consumers. Students, who aspire to become marketing managers, brand managers, sales managers, or want to take up a career in advertising etc., need to acquire the knowledge and skills which would be critically useful to them in these careers. The text is comprehensive with relatively recent research inputs from scholars describing various behavioural concepts and theories that are believed to be fundamentally useful for developing an understanding of consumer behaviour. Wherever possible, to clarify the concepts, it has been endeavoured to use Indian examples to make it more relevant to Indian conditions and easier for students to understand. In this new edition, all the topics have been revised, and some moderately updated, with more recent or relevant material on the subject to make the text richer and more useful. Overall, the book would be quite useful and will meet the requirements of students pursuing management studies and specializing in marketing.

Contents

• PART: 1
• Consumer Research: 13
• Market Segmentation and Positioning Concepts: 29
• Sunder Singh: 53
• WishnShop: 59
• Consumer Motivation: 69
• Consumer Personality: 87
• Consumer Perception: 107
• Consumer Learning Memory Involvement: 131
• Positioning Concepts: 164
• Consumer Attitudes: 167
• 34588: 174
• 60: 180
• Attitude Change Strategies: 187
• Marketing Communications Process: 197
• Motivations for Watching Television: 231
• PART 2: 233
• Tattoos and Extended Self: 238
• PART 3: 245
• Consumer and Cultural Influences: 247
• Social Class Influences and Consumer Behaviour: 283
• Projects: 292
• Group Influences and Consumer Behaviour: 293
• Nature of Reference Groups: 299
• Household Decisionmaking: 311
• Communications within Group and Opinion Leadership: 327
• Innovations and the Diffusion Process: 335
• Galaxy Appliances Ltd: 353
• Emotions and Paradoxes of Technology: 360
• Understanding Women: 366
• Consumer Decision Process: 371
• Consumer Decision ModelsNicosia HowardSheth and EKB: 373
• Information Search: 380
• Consumer Decision ProcessSituational Influences: 381
• Consumer Decision ProcessProblem Recognition: 395
• Consumer Decision Process Information Search: 409
• Nature of Information Search: 410
• CostBenefit View of External Search: 418
• Communications within Group: 426
• Consumer Decision Process Evaluation of Alternatives and Selection: 429
• Consumer Decision Process Outlet Selection and Purchase: 447
• Consumer Decision Process Postpurchase Action: 461
• Gifts and Relationships: 475
• Camp Prefin Ltd: 482
• Impact of Retail Promotions on Consumers: 488
• Organisational Buyer Behaviour: 493
• Selection and Purchase: 503
• Case 5 1 Satyam Plastics: 509
• Bibliography: 525
• Index: 541
• Consumer Motivation: 544

Bibliographic information

• Title: Consumer Behaviour-2nd
• Authors: Satish K Batra, S. H. H. Kazmi
• Publisher: Excel Books India, 2009
• ISBN: 8174466444, 9788174466440
• Length: 544 pages