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Report on adequate aftersales service
Text of Resolution 78 38 on adequate aftersales service adopted
Resolution 543 1973 on a Consumer Protection Charter
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adequate after-sales service adopted appointment arbitration aspects of consumer availability of spare cleaning and laundry co-operation committee considered committee noted Committee of Ministers conciliation systems consumer complaints consumer education consumer organisations consumer problems Consumer Protection Charter Council of Europe defective Denmark Domestic Electrical Appliances durable household economic encouraged ensure Fair Trading Federal Republic free of charge governments of member guarantee period ICELAND implementation individual consumer industry and commerce installation interchangeability of spare intergovernmental Librairie Manufacturers and importers Netherlands NHBC provide sufficient information provision of adequate provision of after-sales public authorities purchaser Radio and television recognised repair and service representative of consumers Republic of Germany Resolution 543 Resolution 71 retailer rules and codes sales service self-regulatory codes service organisation services offered servicing or repair source of servicing STRASBOURG Suppliers of after-sales supplies of spare Sweden Switzerland trade associations trading practices United Kingdom washing machines