Consumer's resource handbook

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Page 6 - Check your local phone book under your municipal, county or state government headings for small claims court listings. When you contact the court, ask the court clerk how to use the small claims court. Sit in on a small claims court session before taking a case to court to become familiar with its operation.
Page 6 - Counseling services provide aid to individuals having difficulty budgeting their money and/or meeting necessary monthly expenses. Many organizations, including credit unions, family service centers and religious organizations offer some type of credit counseling.
Page 57 - Special Unit on Aging Department of Human Services PO Box 25352 Oklahoma City, Oklahoma 73125 (405) 521-2281 Oregon...
Page 76 - Hearing- and speech-impaired people who use a telecommunication device for the deaf (known as TDD or TTY) can get help with calls made from a TDD to a TDD by using the following service: TDD/TTY Operator Services 800-855-1155 The TDD operator can help you if you have telecommunications devices for the deaf to make: Credit card calls (if you have a telephone credit card) Collect calls (calls paid for by the person you are calling) Third number telephone calls (calls billed to a number other than the...
Page 32 - BBBs in the United States today. BBBs offer a variety of consumer education programs and materials, provide general information on companies, handle consumer inquiries, mediate and arbitrate complaints, and maintain records of consumer satisfaction or dissatisfaction with individual companies. United States Bureaus National Headquarters Council of Better Business Bureaus 1515 Wilson Boulevard Arlington...
Page 3 - Enclosed are copies (never send originals) of my records (receipts, guarantees, warranties, cancelled checks, contracts, model and serial numbers and any other documents). I am looking forward to your reply and resolution of my problem and will wait two weeks before seeking a third party assistance.
Page 2 - Avoid displays of anger; they usually don't help. If a salesperson is not helpful, ask for the supervisor or manager and restate your case. Most consumer problems are resolved at this level. Chances are, yours will be too. Allow each person you contact time to resolve your problem before contacting someone else for help. Keep a record of your efforts and include notes about whom you spoke with and what was done about the problem. Save copies of any letters you send to the company as well as letters...
Page 2 - Include your name, address, and home and work phone numbers. •Type your letter if possible. If it is handwritten, make sure it is neat and easy to read. • Make your letter brief and to the point. Include all important facts about your purchase, including the date and place where you made the purchase and any information you can give about the product or service such as serial or model numbers or specific type of service. •State exactly what you want done about the problem and how long you are...
Page 76 - The President The White House 1600 Pennsylvania Avenue, NW Washington, DC 20500 Dear Mr. President: To the Vice President: The Vice President The White House 1600 Pennsylvania Avenue, NW Washington, DC 20500 Dear Mr.
Page 72 - Cards available for reporting mail problems and submitting comments and suggestions. lf the problem cannot be resolved using the Consumer Service Card or through direct contact with the local post office, write or call: Consumer Advocate United States Postal Service Washington, DC...

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