Continuous Quality Improvement in Health Care: Theory, Implementation, and Applications

Front Cover
Jones & Bartlett Learning, 2004 - Medical - 659 pages
1 Review
Health Administration
 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

PARTIINTRODUCTION
1
Does TQMCQI Work in Health Care?
34
PART IIBASICS
57
Measurement and Statistical Analysis in CQI
93
Measuring Consumer Satisfaction
129
Teams at the Core of Continuous Learning
147
PART IIIIMPLEMENTATION
169
Managing Transformation and Learning
178
Chapter 13CQI IN MANAGED CARE
298
Chapter 14CQI in Contract Research Organizations
323
How CROS Work
329
Training and Empowerment
346
Statistical Process ControlStatistical Thinking
352
Conclusion
359
Implementation of Quality Improvement
373
Chapter 17CQI and PatientCentered Care
420

Conclusion
189
How Does Clinic Organization Influence
201
Information Management and Technology
208
Data Quality Concepts Issues and Technologies
218
Information Management Issues Concepts
228
Knowledge Management as the New Frontier
234
Information Technology to Improve Decisions
242
Chapter 10Collaborating for Improvement in Health
249
Creating an Interdisciplinary Professional Education
255
Future Challenges
261
OrganizationCentered Strategy
268
Professional DevelopmentBased Strategy
274
Chapter 12CQI in Primary Care
281
PART VILLUSTRATION
431
Case 2The Family Practice Center
443
Case 3Holston Valley Hospital and Medical Center
464
Case 4West Florida Regional Medical Center
494
Case 5Rex Healthcare and Service Line Teams
520
Case 6Dr Johnson Network Medical Director
533
Case 7The Patient Transportation Project at University
551
Appendix AMalcolm Baldrige Award 1999 Health Care
587
Bibliography
595
List of Sources
631
Index
639
About the Editors
657
Copyright

Other editions - View all

Common terms and phrases

References to this book

All Book Search results »

Bibliographic information