Continuous Quality Improvement in Health Care: Theory, Implementations, and Applications

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Jones & Bartlett Learning, 2006 - Education - 678 pages
Through a unique interdisciplinary perspective on quality management in heath care, this text covers the subjects of operations management, organizational behavior, and health services research. With a particular focus on Total Quality Management and Continuous Quality Improvement, the challenges of implementation and institutionalization are addressed using examples from a variety of health care organizations. Updated material includes a new focus on reducing medical errors, the introduction of CPOE, Baldridge Award criteria, and seven new case studies.

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This book is very reliable within the added contents from the previous edition. I would recommend this book for health care professionals since health care industry nowadays have to understand the IT system application which is in this edition. In here, we'll be able to apply it's implication in a real world scenario. 

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About the author (2006)

Professor Emeritus of Health Policy and Administration, Gillings School of Public Health and Senior Research Fellow Emeritus, Cecil B. Sheps Center for Health Services Research, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina

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