Continuous Quality Improvement in Health Care : Theory, Implementation and Applications

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Curtis P. McLaughlin, Arnold D. Kaluzny
Aspen Publishers, Incorporated, 1994 - Business & Economics - 467 pages
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This book presents an interdisciplinary perspective on quality management in health care, taking into account a number of disciplines, including operations management, organizational behavior, and health services research. Graduate students in health services management are the primary audience. Special attention has been given to the underlying tools and approaches fundamental to Total Quality Management (TQM)/Continuous Quality Improvement (CQI). The challenges of implementation and institutionalization are addresses in a variety of health care organizations, including primary care clinics, hospital laboratories, public health departments, and academic health centers. The book concludes with five case studies that track the development of CQI in a variety of settings and show how these organizations have adapted TQM/CQI concepts to their particular needs and strategies. Each case describes in detail the implementation in that context and is accompanied by a study guide that highlights the important points and links the case back to specific chapters in the text.

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Contents

Part
1
Chapter
8
Chapter
10
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About the author (1994)

Kaluzny is a Professor of Health Policy and Administration, School of Public Health, a Senior Research Fellow at the Cecil G. Sheps Center for Heatlh Services Research, and a member of the Lineberger Comprehensive Cancer Center, University of North Carolina at Chapel Hill.

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