Continuous Quality Improvement in Health Care : Theory, Implementation and Applications
Curtis P. McLaughlin, Arnold D. Kaluzny
Aspen Publishers, Incorporated, 1994 - Business & Economics - 467 pages
This book presents an interdisciplinary perspective on quality management in health care, taking into account a number of disciplines, including operations management, organizational behavior, and health services research. Graduate students in health services management are the primary audience. Special attention has been given to the underlying tools and approaches fundamental to Total Quality Management (TQM)/Continuous Quality Improvement (CQI). The challenges of implementation and institutionalization are addresses in a variety of health care organizations, including primary care clinics, hospital laboratories, public health departments, and academic health centers. The book concludes with five case studies that track the development of CQI in a variety of settings and show how these organizations have adapted TQM/CQI concepts to their particular needs and strategies. Each case describes in detail the implementation in that context and is accompanied by a study guide that highlights the important points and links the case back to specific chapters in the text.
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administrative adoption analysis approach areas assessment benchmarking cause-and-effect diagrams causes challenge clinical clinicians continuous improvement control charts cost CQI effort CQI process CQI teams customer satisfaction database decision defined Deming departments develop diagram Edwards Deming effective employees evaluation example factors Figure fishbone flow chart focus goals health care organizations health services histogram hospital identify impact implementation important individual institutions involved issues laboratory MAMMOGRAPHY measures ment methods monitor nursing operating organizational outcomes p-chart Pareto Pareto chart participate patient PDCA percent performance performance appraisal personnel physicians planning practice present problems procedures process flow diagrams professional quality assurance quality improvement quality management Radiology requires responsibility role run charts specific spreadsheet stage standards statistical steps strategies survey task team members tion total quality management TQM/CQI transport variables variation X-bar chart