Conversation and Community: The Social Web for Documentation

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XML Press, Jul 15, 2012 - Computers - 342 pages
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Anne Gentle's Conversation and Community has become the go-to reference for social media and technical communication. Her clear-eyed survey of the social media landscape has been adopted by many universities and is widely used by technical communicators. Now, in this second edition, she has updated and expanded her book, adding chapters on building a content strategy, analyzing web techniques, and developing an open source strategy. With more interviews and case studies, this is your guide to the new world of technical communication and social media.

Inside the Book

  • Towards the Future of Documentation
  • Defining a Writer's Role with the Social Web
  • Community and Documentation
  • Commenting and Connecting with Users
  • Wikis as Documentation Systems
  • Finding Your Voice
  • Content Strategy for Community Documentation NEW Chapter
  • Analyzing and Measuring Web Techniques NEW Chapter
  • Open Source Documentation NEW Chapter
  • Concepts and Tools of the Social Web
  • Glossary, Expanded Bibliography, and Index
 

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Contents

Table of Contents
Preface
Acknowledgments
Defining a Writers Role with the Social
Copyright

Other editions - View all

Conversation and Community: The Social Web for Documentation
Anne Gentle
No preview available - 2012

Common terms and phrases

Agile analytics audience authoring Autodesk blog entry bloggers book sprint build chat collaboration community content community members content strategy contributions contributors conversation create Creative Commons license crowdsourcing customer support deliverables discussion DITA DocBook Easter Seals editing enable environment example experience Facebook feedback FLOSS Manuals forums free software Google help system interaction Internet interview ISBN keywords Laptop per Child learning LinkedIn mashup notifications offer OLPC online communities online help OpenStack organization participants podcast professional publishing questions readers release reuse role RSS feed screencasts search engine share social bookmarking social media social networking social web social web platform specific style guide Tag clouds tags talk technical communication technical documentation technical writers topics Twitter unconference updates user assistance web analytics Whuffie wiki applications Wikipedia wikitext writing

Bibliographic information

QR code for Conversation and Community
TitleConversation and Community: The Social Web for Documentation
AuthorAnne Gentle
Edition2
PublisherXML Press, 2012
ISBN1457182505, 9781457182501
Length342 pages
Subjects › 

Computers / Documentation & Technical Writing
Computers / Electronic Publishing
Technology & Engineering / Technical Writing
  
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