Conversational Agents and Natural Language Interaction: Techniques and Effective Practices: Techniques and Effective Practices

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Perez-Marin, Diana
IGI Global, Jun 30, 2011 - Computers - 476 pages
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By combining agent capabilities with computational linguistics, conversational agents can exploit natural language technologies to improve communication between humans and computers.

Conversational Agents and Natural Language Interaction: Techniques and Effective Practices is a reference guide for researchers entering the promising field of conversational agents. It provides an introduction to fundamental concepts in the field, collects experiences of researchers working on conversational agents, and reviews techniques for the design and application of conversational agents. The book discusses the successes of and challenges faced by researchers, designers, and programmers who want to use conversational agents for e-commerce, help desks, website navigation, personalized service, and training or education applications.

 

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Contents

From Chatbots to Dialog Systems
1
Designing and Evaluating Interactive Agents as Social Skills Tutors for Children with Autism Spectrum Disorder
23
Section 2
49
Designing ECAs to Improve Robustness of HumanMachine Dialogue
50
Dialogue Act Classification Exploiting Lexical Semantics
80
A Cognitive Dialogue Manager for Education Purposes
107
Building a Social Conversational Pedagogical Agent
128
Design and Implementation Issues for Convincing Conversational Agents
156
A Conversational Personal Assistant for Senior Users
282
A Companionable Agent
302
Humanizing Conversational Agents
312
Design and Development of an Automated Voice Agent
335
Conversational Agents in Language and Culture Training
358
Section 4
378
The Future of Companionable Agents
379
Future Trends for Conversational Agents
395

Extending Conversational Agents for TaskOriented HumanComputer Dialogue
177
Affective Conversational Agents
203
Enhancement of Conversational Agents By Means of Multimodal Interaction
223
Section 3
253
Embodied Conversational Virtual Patients
254
Compilation of References
401
About the Contributors
439
Index
451
Copyright

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About the author (2011)

Diana Pérez-Marín received the Ph.D. degree in Computer Science and Engineering from the Universidad Autónoma de Madrid in 2007, and her degree in Computer Science by the Universidad Autónoma de Madrid in 2002. She is currently a lecturer and researcher at the Department of Computing Languages and Systems I of the Computer Science Faculty of the Universidad Rey Juan Carlos in Spain. Her PhD has been published in 2010 by VDM Verlag and it is available with ISBN 978-3639207200. She has published more than 40 papers in international journals such as Journal of Educational Technology and Society, or Computers and Education, and participated in eight national and international research projects. She has been awarded a prize to their novelty of the teaching possibilities of Internet in 2007 and as project leader in 2008. In 2010, she organized the First International Workshop on Adaptation and Personalization in E-B/Learning using Pedagogic Conversational Agents (APLeC) together with Dr. Ismael Pascual-Nieto and Dr. Susan Bull, collocated with the international conference User Modeling, Adaptation and Personalization (UMAP). Currently, she is also co-editor of a Special Issue on Automatic Free-text Evaluation in the International Journal of Continuing Engineering Education and Life-Long Learning (IJCEELL) to be published by Indescience at the end of 2010. She is member of the Artificial Intelligence in Education (AI-ED) Society, LEMORE, LITE, and ADIE.

Ismael Pascual-Nieto is Doctor in Computer Science and Telecommunications by the Universidad Autónoma de Madrid since 2009, and Computer Engineer by the Universidad Autonoma de Madrid since 2005. He has been a researcher at the Computer Science Department at the Universidad Autónoma de Madrid and at the ADENU Artificial Intelligence group at UNED in Spain. He has published numerous papers in journals, international, and national conferences, and participated in several international projects. He has been awarded a prize to the novelty of the teaching possibilities of Internet in 2007 and as an enterprising in 2008. In 2010, he organized together with Dr. Diana Pérez-Marín and Dr. Susan Bull the First International Workshop on Adaptation and Personalization in E-B/Learning using Pedagogic Conversational Agents (APLeC) collocated with the international conference User Modeling, Adaptation and Personalization (UMAP). [Editor]

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