Cops, Teachers, Counselors: Stories from the Front Lines of Public Service

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University of Michigan Press, May 12, 2003 - Education - 221 pages
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Whether on a patrol beat, in social service offices, or in public school classrooms, street-level workers continually confront rules in relation to their own beliefs about the people they encounter. Cops, Teachers, Counselors is the first major study of street-level bureaucracy to rely on storytelling. Steven Maynard-Moody and Michael Musheno collect the stories told by these workers in order to analyze the ways that they ascribe identities to the people they encounter and use these identities to account for their own decisions and actions. The authors show us how the world of street-level work is defined by the competing tensions of law abidance and cultural abidance in a unique study that finally allows cops, teachers, and counselors to voice their own views of their work.
Steven Maynard-Moody is Director of the Policy Research Institute and Professor of Public Administration at the University of Kansas.
Michael Musheno is Professor of Justice and Policy Studies at Lycoming College and Professor Emeritus of Justice Studies, Arizona State University.
 

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Contents

Part II Enacting Identities in the Workplace and on the Streets
51
Moralities over Legalities
93
Appendix A Methodology
167
Appendix B Entry Interview
179
Appendix C Questionnaire and Exit Interview
181
Appendix D Story Cover Page
189
Appendix E Story Codes
191
Notes
193
References
205
Index
215
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About the author (2003)

Steven Maynard-Moody is professor in the School of Public Affairs and Administration at the University of Kansas, where he is also director of the Institute for Policy and Social Research.

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