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The Challenge of Information Systems Technology
Issues in Information Technology
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activities agents Air Canada Airlines American Airlines AMR Corporation applications assets bank benefits budget Burdelle channel client-server clients Colliers communication competitive complex consumers corporate cost customers data center database decision distribution electronic electronic commerce electronic data interchange employees ensure environment example EXHIBIT firm firm's Frito-Lay function global Harvard Business School Hong Kong implementation improve increased industry information systems information technology infrastructure integration internal Internet inventory investment issues Lotus Notes mainframe major manufacturing ment million on-line Open Market operations organization organizational outsourcing PepsiCo percent personal computers planning potential problems profit purchase responsibility retail senior management shadow partner share staff strategic structure suppliers systems development tion TradeNet transaction United users vendors VeriFone vice president Xerox