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The Challenge of Information Systems Technology
Effects of IT on Competition
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activities AHSC Airlines American Airlines applications approach appropriate architecture ARPANET budget Business School Publishing central challenge Chapter company's competitive competitors complex CompuServe computer-aided design control system coordination corporate cost customers database decisions distribution dramatically effective efficiency electronic electronic commerce electronic data interchange enable ensure environment evolve example factors firm firm's function hardware Harvard Business Review Harvard Business School identify impact implementation risk important increased industry Information Age information systems information technology infrastructure innovation integration interaction internal Internet interorganizational investment issues mainframe mainframe computer major management control manufacturing ment microcomputer on-line operations organization organizational outsourcing personal computer phase planning platform portfolio potential problems relationship responsibility role senior management significant staff standards strategic structure suppliers switching costs systems development technical tion units users value chain vendors